Please note: Genentech is currently unable to provide replacements for ACTIVASE 100mg kits. Click here to learn more. Alert: We have encountered unforeseen challenges that have caused some delays with our normal order processing times click here to learn more. Expired Returns Alert: Effective March 1, 2025 all approved Expired Product Returns will be reimbursed in the form of a credit. As of March 1, 2025 TNKase will now be eligible for spoilage replacement under the indication Acute Ischemic Stroke “AIS”. Please click here to learn more.
Welcome to Genentech Direct Returns
On this site, you can:
- Submit a Replacement Request for Spoiled product
- Return Expired or Soon-to-Expire product
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