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Please note: Genentech is currently unable to provide replacements for ACTIVASE 100mg kits. Click here to learn more.

Alert: We have encountered unforeseen challenges that have caused some delays with our normal order processing times click here to learn more.

Expired Returns Alert: Effective March 1, 2025 all approved Expired Product Returns will be reimbursed in the form of a credit.

As of March 1, 2025 TNKase will now be eligible for spoilage replacement under the indication Acute Ischemic Stroke “AIS”. Please click here to learn more.

Spoilage Replacement Request
Was the spoiled product ordered from Genentech Patient Foundation?

Yes
No
Contact US

For quality or stability-related issues, please contact Genentech Medical Communications at (800) 821-8590.

For expired product returns, please contact Genentech Customer Service at (800) 551-2231.