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Severe Weather Alert

Updated November 2022

Please note storms impacting the East Coast and Southern States may create delays in delivery of your product. If you are experiencing immediate patient need, please call Genentech Customer Service directly at 800-551-2231 Monday through Friday 6AM to 5PM PST (9 AM to 8 PM EST).

We will be closed on November 24th and November 25th, 2022 in observance of Thanksgiving.Please note that any order placed after 4 pm EST (1 pm PST) on Tuesday, November 22nd, will ship the following Monday, November 28th. for delivery on Tuesday, November 29th, 2022.If you have any questions or need immediate assistance, please contact Genentech Customer Service at 800-551-2231, Monday - Friday 9 am - 8 pm EST (6 am - 5 pm PST).