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Please note: Genentech Customer Service and our distribution sites will be closed on Monday, May 27th in observance of Memorial Day.

  • All orders placed by Thursday, May 23rd before 1pm PST (4pm EST) will ship out for delivery on Friday, May 24th.
  • Any orders placed after 1pm PST (4pm EST) on Thursday, May 23rd will ship on Tuesday, May 28th for delivery on Wednesday, May 29th.
  • For any urgent patient needs please contact Genentech Customer Service at 800-551-2231.


    Welcome to Genentech Direct Ordering

    Customer Service

    (800) 551-2231 Monday - Friday, 9am - 8pm EST
    Contact us