ALERT: The daily order deadline for next-day delivery, including small parcel Hemlibra, has been changed to 12pm PST. Orders received after this time will be processed on the next business day. While we strive to ship orders the next day, please be aware that we may experience delays due to our new SAP system change, and your order may arrive 1-3 days later than expected. Thank you for your patience and understanding, we are working diligently to get back to normal processing times.
Customer agrees to abide by the terms of any contracts into which it has entered with Genentech USA, Inc. relating to purchase or distribution of any Genentech products, as well as Genentech's Purchaser Transaction Policy, Product Return Policy, and Quality Policy (collectively, the "Genentech Policies"). The Genentech Policies are subject to change at Genentech's sole discretion without notice. The Genentech Policies can be obtained by contacting Genentech at/redirect https://www.gene.
If Customer has an authorized entity order on its behalf, then such entity shall abide by all applicable local, state, and federal laws and regulations, in addition to any applicable terms in the contracts between Genentech USA, Inc. and Customer.