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Alert: GenentechDirect will not be available on 20th of August during 1pm PDT -5pm Saturday. If you are in need of immediate assistance please call Genentech Customer Service at (800) 551-2231.


Manage your account

Password Reset Online

Please use this link to reset your password Reset Password


How to Add/Disable users

Under "My Company", select Users. You can edit or add new users in this area.

Under "My Account", select any user you wish to remove and select "Disable User".

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Retrieve Invoices

How to retrieve Invoices

Under "My Account",  go to Reports and then Invoice Report. Invoices can be downloaded for POs submitted online.

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Deliveries and Tracking

Requested Delivery Date

When logged in, the Requested Delivery Date will default to the date that you are placing your order. The actual delivery date for your order will be confirmed once your products are added to the cart and your order is confirmed.


 How to Retrieve Delivery Tracking and Batch Data

Under "My Account", go to "Order History". If the order status shows "Shipped", you will be able to download a copy of your packing list which includes tracking and batch(lot number) information.

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Contact information

Contact information

Contact Us/Customer Service

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