Frequently Asked Questions | rochecwp US Site

text.skipToContent text.skipToNavigation

ALERT: The daily order deadline for next-day delivery, including small parcel Hemlibra, has been changed to 12pm PST. Orders received after this time will be processed on the next business day. While we strive to ship orders the next day, please be aware that we may experience delays due to our new SAP system change, and your order may arrive 1-3 days later than expected. Thank you for your patience and understanding, we are working diligently to get back to normal processing times.

Due to a system issue, 340B pricing is currently unavailable on Genentech Direct. If you are purchasing Hemlibra with 340B pricing, please contact Genentech Customer Service for your corrected order total. We are working to fix this and appreciate your understanding

6666

Frequently Asked Questions

Manage your account

Password Reset Online

Please use this link to reset your password Reset Password

How to Add/Disable users

Under "My Company", select Users. You can edit or add new users in this area.

Under "My Account", select any users you wish to remove and select "Disable User".

Retrieve Invoices

How to retrieve Invoices

Under "My Account", go to Reports and then Invoice Report. Invoices can be downloaded for POs submitted online

Deliveries and Tracking

Requested Delivery Date

When logged in, the Requested Delivery Date will default to the date that you are placing your order. The actual delivery date for your order will be confirmed once your products are added to the cart and you order is confirmed.

How to Retrieve Delivery Tracking and Batch Data

Under "My Account", go to "Order History". If the order status shows "Shipped", you will be able to download a copy of your packing list which includes tracking and batch (lot number) information.

Contact information